Emmy sounded thoroughly frazzled when Katie of Moving Forward first talked to her. “My mother fell in her bathroom and she laid there unconscious for three days!”
Emmy and her mother, Jane, (neither are their real names) had been arguing about the level of clutter in Jane’s home for years. Now it was no longer a hypothetical problem. Jane had tripped over a pile of magazines and hit her head.
Jane was weak and dehydrated, but she was expected to recover. Still she wouldn’t be able to return to her old home with the stairs.
Emmy was overwhelmed trying to care for her mother’s issues and work her own full-time job. Moving her mother wouldn’t be easy. Jane had given over most of her home to twenty years’ worth of newspapers. Financial records and family photos were jumbled in with catalogs, magazines and newspaper clippings. Sorting out and packing up her mother’s condo was more than Emmy could handle.
Katie of Moving Forward met with the two women in Jane’s hospital room. They sketched out what they wanted moved where: newspapers and magazines to recycling, furniture to assisted living, movies and music to storage, and financial papers to Emmy.
Three Moving Forward employees started work the next day, checking in with Emmy and Jane when unanticipated items were discovered. They set up Jane’s new one-bedroom apartment, and had the condo emptied well ahead of schedule.
Emmy and Jane were both grateful. Jane was relieved to be able to put her hands on the things she cherished the most, and relieved that everything was handled so quickly. This was news worth celebrating.
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